Privacy Policy

Last updated: June 5, 2015

We, MetaOptima Technology Incorporated (“MetaOptima”, “we”, “us” or “our”) explain in this Privacy Policy what information we receive and collect from and about you, a user of our MoleScope imaging device or other device ("Device"), mobile or web application ("App"), our mobile sites and website that you can access, and updates to any of the foregoing (the "Service"). This Policy does not cover any other information that we collect, including, without limitation, data that we collect offline or via our corporate website.

This Privacy Policy sets forth MetaOptima’s policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from users of the Service.

MetaOptima is committed to protecting your online privacy. We feel it is important for you to know how we handle the information we receive from you. You can visit without revealing any personal information. However, you are required to provide an email address to subscribe to a newsletter or obtain personalized information and services. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain Service related activities.

Server Locations:

We are headquartered in Vancouver, Canada. We host our servers and process information in Canada and other countries. When you use the Service, you transmit data to Canada and other countries.

Information We Collect:

Information you actively provide: When you download our MoleScope App, register for an account, connect your Device to your account, use the MoleScope Service or send us requests, we may ask you to provide information including your first and last name, email address, postal addresses, account name, password, photo, gender, skin condition history and date of birth. We use this information to assist in delivery of the Service.

Information you automatically provide: When you use the Service, it transmits images and related information to us. This data is stored as a personal record of the skin features of interest to you. All of this data is anonymized and some may be used for analytical purposes to assist dermatologists and care providers with better understanding of skin conditions.

The MoleScope website may contain links to websites operated by third parties. MetaOptima has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those sites for more information about the policies applicable to those sites.

We collect and log the IP address of all visitors to the Molescope website. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how the MoleScope website is being used, including the pages visitors are viewing. This aggregate information may be shared with advertisers, sponsors and other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so by law enforcement authorities.


Should you agree to subscribe to a newsletter you will be required to provide an e-mail address. We do not share your e-mail address.

How We Use Cookies:

"Cookies" are small pieces of information that some websites store on your computer's hard drive when you visit them. Like many other websites, uses cookies to provide us with information relating to the sources of our site traffic. Collecting this information, however, does not allow us to personally identify you. Most Web browsers automatically accept cookies but allow you to modify security settings so that you can approve or reject cookies on a case-by-case basis. Our site requires that both cookies and JavaScript be enabled. If you reject cookies from our site, some parts of the site may not work properly for you.


You may be asked to complete surveys when you visit the Site. We use information from surveys to better understand the needs of our users and to gather information about health care trends and issues. We may share anonymized information from surveys with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential. Also, we may share information from surveys in an aggregated, anonymized form with third parties with whom we have a business relationship.

How We Use The Information We Collect:

We use information we collect on the Service in a variety of ways in providing the Service and operating our business, including the following:

We use the information that we collect on the Service to operate, maintain, enhance and provide all features of the Service, to provide services and information that you request, to respond to comments and questions and otherwise to provide support to users, and to process and deliver entries and rewards in connection with promotions that may be offered from time to time on the Service.

We use the information that we collect on the Service to understand and analyze the usage trends and preferences of our users, to improve the Service, and to develop new products, services, algorithms, features, and functionalities.

We may use your email address or other information we collect on the Service (i) to contact you for administrative purposes such as customer service, to address intellectual property infringement, right of privacy violations or defamation issues related to your use of the Service or (ii) to send communications, including updates on promotions and events, relating to products and services offered by us and by third parties we work with. Generally, you have the ability to opt-out of receiving any promotional communications as described below under “Your Choices.”

We may use “cookies” information and “automatically collected” information we collect on the Service to: (i) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Service; (ii) monitor and analyze the effectiveness of Service and third-party marketing activities; and (iii) monitor aggregate site usage metrics such as total number of visitors and pages viewed;

How We Protect Your Personal Information:

All data that you enter on the Site are encrypted with SSL (Secure Sockets Layer). The encryption means that your data are protected while they are being transferred over the Internet to our servers.

Once your data reach our servers, the same state-of-the art security software that guards our company's essential business data protects your data as well.

In addition to using the most secure technology available, we anonymize all data before they are used in any aggregate reporting that may be done.

What We Provide To Third Parties:

Except as described in this Policy, we will not disclose your information that we collect on the Service to third parties without your consent. We may disclose information to third parties if you consent to us doing so, as well as in the following circumstances:

We work with third party service providers to provide website, application development, hosting, maintenance, and other services for us. These third parties may have access to or process your information as part of providing those services for us. Generally, we limit the information provided to these service providers to that which is reasonably necessary for them to perform their functions, and we require them to agree to maintain the confidentiality of such information.

We may make certain automatically-collected, aggregated, or otherwise non-personally-identifiable information available to third parties for various purposes, including (i) compliance with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for content, services, promotions, and/or functionality available through the Service.

We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with laws, in response to a court order, judicial or other government subpoena or warrant, or to otherwise cooperate with law enforcement or other governmental agencies.

We also reserve the right to disclose your information that we believe, in good faith, is appropriate or necessary to (i) take precautions against liability, (ii) protect ourselves or others from fraudulent, abusive, or unlawful uses or activity, (iii) investigate and defend ourselves against any third-party claims or allegations, (iv) protect the security or integrity of the Service and any facilities or equipment used to make the Service available, or (v) protect our property or other legal rights (including, but not limited to, enforcement of our agreements), or the rights, property, or safety of others.

Information about our users, including personal information, may be disclosed and otherwise transferred to an acquirer, or successor or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

Children's Privacy:

The Service is intended for adults age 18 and older. It may be used by children over the age of 13 while under the supervision of an adult. It is not intended for or designed to attract people under the age of 13. We do not collect personally identifiable information from any person we actually know to be under the age of 13.

E-mail Communications, Newsletter and Related Services: provides you with the opportunity to receive communications from us or third parties. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time.

Email communication that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

The email functionality on our Service does not provide a completely secure and confidential means of communication. It's possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to

Complaint Process:

If you have a complaint or problem, or if you believe your privacy rights have been violated, you may email us at or by clicking the “Contact” link. Our Customer Service department will respond or resolve your complaint.

Changes To Our Privacy Policy:

We will occasionally update this Privacy policy. If the "updated" date has changed since you last used the Service, you're encouraged to review the policy to be informed of how this site is protecting your information.

Contacting Us:

Please contact us with any questions or comments about this Privacy Policy by email at: E-mail: